Vacasa Delaware

Planned a Labor Day weekend stay at 116 Oakwood St in Bethany through Vacasa. Looked like a great home and rental process was smooth…. Until TODAY 3 days before our trip I receive this message from Vacasa! Trip cancelled, no house in a comparable location (ocean block) and most places even outside of Vacasa are rented already! Incredible disappointing when we had people coming from out of state for this trip! How do you run a business like this???

Whole experience was a hassle. Had to go to a separate office to pick up an "information packet" before check-in (which felt unnecessary). Checkout was early at 10am and they wouldn’t let us adjust it. The home lacked basic necessities like hand soap. We even had to jump through extra hoops to get on the Wi-Fi by using voice activation on the TV remote to access the network and password (because writing that info out in the information packet would’ve been too easy I guess). Also felt like there were a bunch of extra rules around parking and other nonsense. It was just way more of a pain that staying in an Airbnb or hotel would be.

I hate that I have to give them at least 1 star. OMG! Worst experience ever! DO NOT RENT UNIT 903 at Brandywine house in Sea Colony Delaware. And stay away from all properties managed by VACASA. If you're an owner and you pay VACASA to manage your property, they're doing an awful job and you're probably paying too much. Take your money somewhere else but first check on your place. It might be in bad shape.
Staff is no help. Not on the phone, through the app or in person. Unit 903 has a noxious odor that drove me out after a few days. There had been plenty of other complaints about it on other websites (found later while doing research) so VACASA was aware. They even responded to the complaints, yet they still rented to unsuspecting travelers like myself. They offered little to no help.Can't tell you how disappointed I was. I planned this trip over a year in advance and had that much time to build up my excitement. I drove 14 hours from Northern Illinois to get there.....Cried like a baby all the way home, 3 days early. Just couldn't stay there. it was that bad. Don't even want to talk about the struggle it's been trying to get at least SOME of my money back. They're a bunch of thieves, and they're getting away with it...UGH